Refund policy

Sandlark Silver – Refund & Returns Policy

At Sandlark Silver, every piece of jewellery is handmade with care in the United Kingdom. We want you to love your purchase, but if you need to make a return, our policy below outlines your rights and our process under UK Consumer Law.

Shipping Scope

We ship exclusively within the United Kingdom. Returns are only accepted for orders placed and delivered within the UK, and being returned from the UK.

14-Day Cancellation Rights (Change of Mind)

Under the UK Consumer Contracts Regulations, you have 14 days from the date you receive your order to notify us if you wish to return an item for a refund.

  • Once you notify us, you have a further 14 days to post the item back.

  • Items must be returned unworn, undamaged, and in their original packaging.

  • Return Postage: Unless an item is faulty, customers are responsible for paying their own return postage fees. We strongly recommend using a tracked royal mail service, as we cannot accept responsibility for items lost or damaged in transit.

  • Original Postage: If you return a full order within the 14-day window, we will refund the cost of standard delivery charged on your original order.

Non-Refundable Items

Due to hygiene and customisation, the following items cannot be returned or refunded unless they arrive faulty or damaged:

  • Earrings & Pierced Jewellery: Non-refundable once the hygiene seal or protective packaging has been opened or broken.

  • Personalised & Bespoke Items: Custom-made jewellery, made-to-order sizing, or engraved pieces.

Faulty, Damaged, or Incorrect Items

We take pride in crafting high-quality silver jewellery, but if your item arrives damaged, faulty, or not as described:

  • Please contact us within 30 days of delivery at sandlarksilver@outlook.com with your order details and clear photos of the fault.

  • If confirmed faulty, we will offer a replacement or a full refund, including original shipping costs and return postage fees. 

How to Request a Return

  1. Email Us: Send an email to sandlarksilver@outlook.com containing your order number, full name, and the reason for the return.

  2. Package Your Item: Safely pack the jewellery in its original packaging.

  3. Post Your Return: Send the package back using a tracked postal service (return address will be provided upon contact).

  4. Processing: Approved refunds will be processed back to your original payment method within 14 days of us receiving the returned item.